How can we help?

Updated 4 October 2026

1. 1Open your Promo box and sort by taste match or newest arrivals.
2. 2Listen on the private page, then leave a playability rating on the 0 to 100 scale and a written comment to unlock available lossless files.
3. 3This exchange gives labels real feedback and DJs the music they want to play.

Updated 4 October 2026

1. 1Your stated styles, recent collection imports, listening and feedback behavior, and available music data help rank promos for you.
2. 2A match score compares your taste with a specific promo. Missing signals are not treated as a dislike.
3. 3If your selections are off, update your styles in Taste settings and import a fresh collection.

Updated 4 October 2026

1. 1In Rekordbox, choose File > Export Collection in XML format.
2. 2Save the XML file, then open your Taste page and upload it as a collection.
3. 3Check the import summary before relying on new matches.

Updated 4 October 2026

1. 1Locate your Traktor collection.nml file or export a playlist as NML.
2. 2On the Taste page, upload the .nml file and review the detected tracks.
3. 3If a file cannot be read, make sure it is an NML collection or playlist, not an audio file.

Updated 4 October 2026

1. 1Locate a Serato crate file on your computer, or export collection data to CSV.
2. 2Upload the crate or CSV on your Taste page.
3. 3Review the track count and any skipped entries after import.

Engine DJ imports are not supported yet. CSV/TSV with track and artist columns is another supported option.

Updated 4 October 2026

1. 1Check your Promo box and label subscriptions.
2. 2Look in spam or junk for promo emails and allowlist hello@promo.fdbk.studio.
3. 3A label may not have included you, or your address may be unsubscribed. Contact us if you expect a specific promo.